Refund Policy

Version 1.0 · last updated 2026-09-02

unbleep is prepaid. You buy credit, and it is spent as you make requests. Credit you have not spent can be refunded within 14 days. Credit you have already spent cannot, because the service was delivered.

Unused credit

• Ask within 14 days of a top-up and we will refund the portion of it you have not spent, to the original payment method.
• After 14 days, credit stays on your account. It does not expire, so you keep it for whenever you need it.
• If we close your account for a reason other than abuse, we refund the unused balance without you having to ask.

Spent credit

Tokens you consumed are not refundable. The requests ran, the model answered, and we paid the provider for them.

Two exceptions, both on us:

• Failed requests. If a request fails, it is not charged. We reserve an estimate when a request starts and release it if the request does not complete — you should never see a charge for an error.
• Our mistake. If a billing bug charged you incorrectly, tell us and we will credit the difference back. Every charge on your account is itemised in the console, so it is easy to check.

Your statutory rights

Nothing here reduces rights the law gives you. In particular, consumers buying at a distance in Brazil have 7 days to withdraw under Article 49 of the Consumer Defence Code, and consumers in the EU and UK generally have 14 days. Where those rights apply, they take precedence over this policy.

How to request a refund

Email support@unbleep.ai from the address on the account, with:

• the date and amount of the top-up, or its reference from the console; and
• one line on why you are asking — it helps us fix whatever went wrong.

We reply within [N] business days. Approved refunds are issued to the original payment method; your bank usually takes a further 5–10 days to post them. The corresponding credit is removed from your balance at the same time.

Chargebacks

Please contact us before disputing a charge with your bank — we can almost always resolve it faster. While a dispute is open we may suspend the account it relates to, and we may decline future business with an account that has a history of fraudulent disputes.

Monthly plans

A monthly plan renews on the same day each month until you cancel it. You can cancel at any time from the console.

• Cancelling stops the next charge. The plan stays active until the end of the period you already paid for, so you keep the rate limits you bought for the rest of the month.
• Credit already on your balance is yours. Cancelling never removes it, and it does not expire.
• A month you were charged for and did not use is treated like any other top-up: the unused credit stays on the account, and the 14-day window above applies to that charge.